Shipping policy
Thank you for shopping with Neelam!
We aim to deliver your order safely and quickly. Please read our Shipping Policy carefully to understand how we process and deliver your items.
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1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
You will receive an email or SMS confirmation once your order has been shipped.
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2. Shipping Time
Delivery time depends on your location and the courier partner.
Estimated delivery:
Metro cities: 3–5 business days
Other locations: 5–8 business days
Remote or rural areas: 7–10 business days
In rare cases (e.g., bad weather, strikes, or courier delays), delivery may take slightly longer.
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3. Shipping Charges
Free shipping on all prepaid orders above ₹999.
A small shipping fee may apply for orders below that amount or for COD orders (as shown at checkout).
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4. Cash on Delivery (COD)
COD is available on select locations within India.
Please ensure accurate address and contact details to avoid delays or cancellations.
COD orders may include a small handling fee.
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5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number and courier details via email or WhatsApp.
You can track your order status using the provided link.
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6. Delays & Delivery Issues
Neelam is not responsible for delays caused by courier partners, weather conditions, or incorrect addresses.
If your package is returned due to an incorrect or incomplete address, we can re-ship it (shipping charges may apply).
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7. Damaged Packages
If your package arrives damaged or tampered, please:
1. Do not accept it from the courier.
2. Take a photo/video of the package.
3. Contact us within 48 hours at 📧 neelaorginfo@gmail.com or 📞 +91 91088 39994
We’ll resolve the issue immediately.
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8. International Shipping
Currently, Neelam ships only within India.
International shipping will be introduced soon — stay tuned for updates!
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9. Contact Us
For any shipping-related queries, contact our support team:
📧 neelaorginfo@gmail.com
📞 +91 91088 39994
🕐 Support Hours: Mon–Sat | 10 AM – 7 PM